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Mail Order information
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3 ways to pay:
  • Credit/Debit card: Select the 'Credit Card' payment option. Cards are not debited until orders are ready to ship.
  • Paypal: Select the 'Money Order' payment option. We will e-mail or invoice you the correct amount to pay. Your order will be sent after payment is received.
  • Cheque: Select the 'Cheque' payment option. We will e-mail you the correct amount. Your order will be sent after the cheque clears our bank - normally a few days after we receive it.

Prices are in GBP and are before tax and postage and packing. All details and prices are correct at time of posting, but may change without notice.

Mail Order and Downloads shopping carts are separate. If you are purchasing from both then you will need to check out for both. Tax: Customers using an EEA billing address will see tax (VAT) added to their order total. Customers paying from outside the EEA are not taxed.

There is no tax on books. For EEA customers, the shopping cart automatically calculates VAT on books. Ignore that. You will not be charged tax on books. You pay only the cost of the books, plus shipping.

If your card is declined, we will e-mail you one time. If you do not reply, we may or may not make a second attempt to complete the transaction - usually after a week or two, or up to four weeks.

Shipping charges are determined by actual postage costs, plus £1 per parcel, and calculated by a real person for each individual order. The shopping cart does not reliably calculate shipping charges, which are normally less than the estimate you see.

Carriers: Inland UK delivery is by 2nd class mail. Overseas delivery is by airmail. If you require alternate shipping methods, please contact us.

Dispatch of orders: We try our best to send out all orders within 48 hours. Although it should arrive much sooner, UKcustomers should allow 14 days to receive it - double that for overseas cutomers.

Pre-orders are sent out when stock arrives. Items ordered at the same time as pre-orders will be held until the order can be completed, unless you ask us to split the order.

Packing:
CDs are bubble wrapped.
Vinyl records go in thick, strong cruciform cartons, with layers of card stiffeners.
Posters are rolled in strong cardboard mailing tubes, unless their description says differently.
T-Shirts make great packing material.
Books are not weightless.

We hope you find what you are looking for.
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